Service FAQ

1. How often should I my furnace be cleaned and inspected?

  • According to EPA (Environmental Pollution Agency) as well as all furnace manufacturers recommend that the inspection and cleaning should be performed annually. EPA reports that if there is a build up of 0.042 inches of dirt on a coil it could decrease the efficiency by as much as 21% which automatically results in an increased bill. 

2. Will I have to wait all day for you to show up?

  • No. Scheduling is done for either service or free estimates by appointment for a specific time so that our valued consumers do not need to wait all day or even several hours in day. In rare occasions when our technician is running late you will receive a phone call well in advance informing you of such an occurance.

3. Are there any hidden charges?

  • No. Our customers will receive a free estimate where it will be written a breakdown of the work that will be performed prior to beginning of the work. 

4. Is the technician that will come to my house for either inspection or installation certified or licensed?

  • Yes. All of our technicians are licensed by the Mainstream Engineering Corporation Technician Certification (EPA) with a Universal Technician License.

5. How long has your company been in business?

  • Our company has been committed for over 15years to completely satisfy our customers’ needs. We have always placed great importance on providing our customers with the highest quality services at a reasonable price with the emphasis on dependability, honesty, and integrity. Our mission is to establish lasting relationships with our customers by exceeding their expectations and gaining their trust through exceptional performance.

6. Why should I replace my existing air conditioner?

  • Most people consider replacing an existing unit if its old, inefficient, or needs repairs. These days systems are as much as 60% more efficient than those that were build about ten years ago. Moreover if the system is not properly maintained the additional wear and tear could reduce the actual efficiency of the system thereby increasing your costs and bills. If you are concerned with utility bills or are facing an expensive repair you may want to consider replacing the system altogether in order to reduce your costs in the future seasons.

7. What is involved in replacing an old system?

  • Other than placing a new system the technician will inspect several items at the time of estimate and determine whether they need to be replaced or not. These items are: ductwork, insulation, refrigerant piping, electrical service, wiring, thermostat, condensate piping, flue piping, flue terminations, chimney liner, slabs, filter, driers, registers, grills, drain pans and evaporator coil

8. What is involved in installing a new system?

  • If a system is being installed for the first time in a home the items mentioned in question 7 will need to be installed as well. Additionally another important thing that needs to be installed properly is duct work, which could be either metal or fiber glass. It consists of supply and return ductwork and each part needs to be properly sized in order to deliver proper amount of air to and from each room. The technician will determine the proper size and amount of ductwork needed in your home by calculating the room size as well as the distance from the furnace and of course taking the type of furnace into consideration.

9. How long can I expect my system to last?

  • If properly maintained with yearly inspections performed by HVAC technician the air conditioner should last up to 12-15 years and gas furnace should last up to 20-25 years.

10. What are some preventative maintenance things I should be aware of?

  • When properly maintained heat pumps and oil-fired furnaces and boilers should receive annual professional tune-up. Gas fired furnaces burns cleaner and be serviced every other year. With each close inspection it should uncover leaks, soot, rust, rot, corroded electrical contacts and frayed wires. In furnace and boiler systems, the inspection should also cover the chimney, ductwork or pipes, dampers and valves, blower or pump, registers or radiators, the fuel line and the gas meter or oil tank as well as every part of the furnace or boiler itself. Each system should also be run through a full heating cycle to make sure that there is plenty of combustion air and chimney draft. Also the proper maintance should include cleaning the burner and heat exchanger to remove soot and other gunk which will prevent such buildup from impeding smooth operation. 
    For the burner, efficiency hinges on adjusting the flame to the right size and color, adjusting the flow of gas or changing the fuel filter in an oil-fired system. A check of the heat pump should include an inspection of the compressor, fan, indoor and outdoor coils and refrigerant lines. Indoor and outdoor coils should be cleaned, and the refrigerant pressure should be checked.

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